Privacy policy

1. Who we are

AsbPro Asbestos Services Ltd is responsible for the personal information described in this policy and acts as its data controller. References to “AsbPro”, “we”, “us” and “our” mean AsbPro Asbestos Services Ltd.

We are a company registered in England and Wales, company number 12779714.

Email: [email protected]
Mobile: 07426 934661
Telephone: 0121 769 1404

2. Information we collect

The information we handle depends on your enquiry or the service you ask us to provide. It may include:

• Your name, email address, telephone number and business details.
• Property addresses, site details and information about the work required.
• Messages, correspondence, photographs and documents you choose to send us.
• Quotation, appointment, project, report, invoice and payment records.
• Technical information associated with website requests, such as IP address, browser type, device information and security or error logs.

We normally receive information directly from you through enquiries, telephone calls, emails and our work together. We may also receive relevant contact or property information from a person arranging work on your behalf, such as a landlord, agent, contractor or property manager.

Please only send information that is relevant to your enquiry. Providing information is voluntary, but we may be unable to respond, prepare an accurate quotation or carry out work without the necessary contact and property details.

3. How and why we use your information

We use personal information for the following purposes and rely on the corresponding lawful basis:

• Enquiries, quotations and services: to take steps you request before entering a contract and to perform a contract with you.
• Business enquiries and project coordination: our legitimate interests in responding to business contacts, arranging work and communicating with people involved in a project, where those interests are not overridden by your rights.
• Required records and disclosures: to comply with applicable legal obligations, including relevant accounting, tax and regulatory requirements.
• Security, administration and disputes: our legitimate interests in protecting our website, maintaining appropriate business records, investigating complaints and establishing or defending legal claims.
• Uses requiring consent: your consent, where required for a particular marketing activity or website technology.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before you withdrew it.

4. Who we share information with

Where needed for the purposes above, relevant information may be shared with:

• Website, hosting, enquiry-form, communications and IT support providers. Our website uses HighLevel/LeadConnector technology and an enquiry form hosted through Scaleware.
• People involved in delivering or coordinating your work, such as laboratories, specialist contractors and authorised project contacts.
• Accountants, insurers, legal advisers and other professional advisers where relevant.
• Regulators, public authorities or other recipients where disclosure is required by law or necessary in connection with legal proceedings.

The information shared should be limited to what is necessary for the relevant purpose. Service providers processing information on our behalf must handle it under appropriate contractual instructions and protections.

5. International processing

Some technology providers may store information, or allow support access to it, outside the United Kingdom.

A restricted international transfer must be supported by a lawful transfer arrangement. Depending on the destination and provider, this may involve UK adequacy regulations or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum.

Contact us for information about the arrangements relevant to your personal information and how to obtain details of any applicable safeguards.

6. How long we keep information

Retention depends on the type of record and why it is held. We use the following criteria to decide how long information is needed:

• Enquiries and unsuccessful quotations: whether the enquiry is still active, whether further contact has been requested and whether a complaint or dispute remains unresolved.
• Customer and project records: the duration of the work, relevant reporting and recordkeeping obligations, insurance requirements and applicable periods for bringing or defending claims.
• Financial records: applicable accounting and tax recordkeeping requirements.
• Technical records: the period needed to investigate security events, diagnose faults and maintain website operation.

Information that is no longer needed should be securely deleted or anonymised. You can contact us to ask about the retention period applicable to a particular record.

7. Protecting your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access should be limited to people who need it for their work.

No internet transmission or storage system can be guaranteed completely secure. Please avoid sending sensitive personal information unless it is necessary and we have agreed an appropriate way to receive it.

8. Cookies and website technology

Cookies are small files stored on your device. Websites and embedded services can also use similar storage or access technologies.

Technologies used by website hosting, security and enquiry-form services may support page delivery, security, form operation and saved preferences. Technical request logs may also be processed by these providers.

Technologies requiring consent must only be used after you have given that consent. Where a legal exception applies, any required information and means of objecting must still be provided.

You can manage stored cookies through your browser settings. Blocking certain technologies may affect website or form functionality. Contact us if you would like information about the technologies used on this website.

9. Marketing communications

Submitting an enquiry does not, by itself, give consent to unrelated marketing. Communications about your enquiry, quotation or existing work are separate from promotional messages.

If we request consent for marketing, we will explain what you are signing up to. You can withdraw that consent or object to direct marketing by contacting us or using an unsubscribe option included in the message.

10. Your rights

Depending on the circumstances and applicable exemptions, UK data protection law gives you rights to:

• Request access to your personal information.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion of information in certain circumstances.
• Request restrictions on particular uses of your information.
• Object to processing based on legitimate interests.
• Object to the use of your information for direct marketing.
• Receive or transfer certain information in a portable format.
• Withdraw consent where processing relies on it.

To make a request, email [email protected]. We may need to confirm your identity before releasing information or acting on a request.

11. Questions and complaints

Please contact us if you have a question or concern about how your information is handled.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Visit ico.org.uk/make-a-complaint for information about making a complaint.

12. Changes to this policy

We may update this policy to reflect changes to our services, technology or legal obligations. The date at the top shows when it was last updated. Where required, significant changes will also be brought to your attention.